CLEAR Certification · $1,500 per person · self-paced
Give one person on your team the whole playbook.
Kits and packs work because someone inside keeps them alive. Certification turns one person on your staff into that someone — the person who knows the whole CLEAR system cold, spots a trust problem before it hits the comments section, and fixes it without calling anyone.
Self-paced · about 8 hours total · one group Q&A call at the end
What you get
Everything in the Kit — and the skill to run it without us
- The full 48-Hour Trust Kit — scorecard, the six rewrites, the first-48-hours playbook, and the 90-day listening plan. The course teaches them how to use every piece, not just read it.
- Six self-paced modules — one for each CLEAR habit plus a capstone. Each is about an hour of watching and doing, built around your organization's real documents, not made-up examples.
- Practice that uses your real problems — every module ends with a piece of your actual communication rewritten: a real notice, a real post, a real statement. By the end they've already fixed six things.
- One live group Q&A with Lydia — a 60-minute call with the other people certifying that round. Bring the hard questions; leave with answers.
- The certificate and the card — a CLEAR Certified credential for their email signature, plus a quick-reference card for the moments when trust is leaking and they need the right move fast.
The course
Six modules, about an hour each
Find the leak
Run the 42-question Trust Scorecard on your own organization and read the results honestly — including the parts you'd rather skip.
Credibility
Why people stopped giving you a hearing, and the small, boring habits that win it back.
Listening
Build a listening rhythm people can actually point to — the thing that changed because someone spoke up.
Explainability
Rewrite your worst documents in language people actually use. This is where the six rewrites get personal.
Accountability
Run the first-48-hours playbook on a real scenario before you need it for real.
Relationship + capstone
Put your 90-day listening plan on the calendar, present your six rewrites, and certify.
Is this you?
Certification is for the person who'll actually carry this
Every organization that's good at trust has one person inside who owns it. Usually it's the comms person, the city manager's right hand, or the one everyone already calls when a post goes sideways. Certification gives that person the full system, the practice, and the credential to say "I've got this" — and be believed. If you want the whole team moving together first, start with the Team Pack. If you want one person to go deep, this is it.
$1,500 once, or hoping someone figures it out on their own.
Eight hours of self-paced work, one Q&A call, and a person on your staff who can run the whole system without calling us. That's the point.